AI & Automation solutions

AI automation is the process of enabling machines to analyse data, make intelligent decisions and perform actions. In a business setting, it can be used across many business operations to automate processes, perform data analysis, enhance customer experiences, and aid decision-making.  

AI automation is sometimes referred to as intelligent automation too, which is where AI, business process management (BPM) tools, and robotic process automation (RPA) mechanisms are used to streamline business operations and scale decision-making.  

AI automation has many use cases in the digital landscape today. One of the most common examples is chatbots. At Nasstar, we have used AI automation to create a gen AI-powered virtual assistant that sales and delivery teams can interact with via Microsoft Teams. It enables them to quickly query service or offerings materials held in a document library, with rapid summary answers created from multiple documents at once.   

AI and automation solutions can benefit a variety of businesses in many different ways. Here are just some of the key benefits that implementing data and AI solutions can afford your organisation:  

• Enhanced efficiency and productivity – AI can automate mundane, repetitive tasks, allowing employees to focus on more value-add business activities to save time and resources.  

• Reduced risk – AI algorithms can handle vast amounts of data and carefully analyse it to detect any patterns or anomolies that could indicate fraudulent or suspicious behaviour. This means businesses can proactively identify and prevent fraud, human error, and other malicious activity.  

• Personalised customer experiences - AI algorithms can analyse customer data to provide personalise experiences which can even be delivered through AI chatbots and virtual assistants  

• Faster innovation – With access to quick and accurate data analysis, as well as streamlined productivity, AI helps businesses to use trends to develop new products and services that align with their customer needs.   

• Improved competitive advantage – AI can help you find opportunities to gain a competitive edge, while gaining a reputation as a forward-thinking business that could also support talent attraction and retention. Additionally, adding AI intelligence to your products and services can create Unique Value Propositions (UVPs), building more of a competitive advantage.  

An AI specialist can support you with your AI objectives. They are people or organisations who have a thorough understanding of the AI, data and automation landscape. Typically, AI specialists will use this knowledge to help you build and implement AI tools such as:   

• Content creation automation using Larger Language Models (LLMs)  

• Intelligent document processing workflows using Cloud AI Services and multi-modal agents  

• Enhanced data discoverability and understanding via natural language using Semantic Search and Vector Databases  

• Virtual Assistants or Chatbots using advanced GenAI models (ChatGPT, Claude, etc.)  

As a Microsoft Solutions Partner in Data & AI, we are unique due to our deep expertise and commitment to leveraging Microsoft’s cutting-edge technologies to drive data-driven innovation.   

Our certifications and recognition by Microsoft highlight our advanced skills in implementing Azure data & AI solutions, artificial intelligence, and machine learning solutions. We provide tailored solutions that enable businesses to unlock the full potential of their data, improve decision-making processes, and enhance operational efficiencies.   

Our unique position also ensures access to the latest Microsoft resources, updates, and dedicated support, offering a competitive edge in the rapidly evolving tech landscape.  

Yes, AI and automation solutions can be tailored to meet the unique requirements of different industries. At Nasstar, we are sector specialists with a wealth of experience in deploying a variety of technology solutions in our key industries, including AI and automation solutions.   

Some of the industries in which we have delivered solutions for our customers are:  

• Public Transport – advanced document intelligence workflows from image recognition (OCR) and data extraction to fraud detection and business decision automation, significantly reducing operational costs and increasing efficiency.  

• Education – content creation automation enabling our customer to leverage GenAI to create content for different audiences (demographics, interests, literacy levels), enhancing the user experience and improving scalability and efficiency.  

• Political Intelligence – content ingestion and summarisation, enabling contextual generative output content with GenAI, increasing data discoverability and understanding using LLMs and semantic search, overall resulting in approximately £400,000/year manual costs reduction.  

In addition to our expertise and insights due to our close relationship with Microsoft, we have developed an AI Maturity & Adoption Framework to help our customers succeed in transforming their organisations with AI, focusing on the following areas:  

• Adoption of day-to-day productivity tools across the organisation such as Copilot (M365, Windows, GitHub, Dynamics, PowerApps)  

• Extension of existing business processes leveraging low-code development integrated with AI services through plugins and connectors  

• Building of custom solutions leveraging the most advanced Azure AI Services  

With our AI Adoption Framework, we are taking our customers through a 4-stage journey, with the goal of transforming them into AI-infused businesses within 12 months.